Refund Policy

Last Updated: February 27, 2025

This Refund Policy applies to all purchases made through our website https://the-webly.com, operated by SERVICES TSEKOV LTD, Registration Number 208136566, with its legal address at 2 Bulgaria Street, Sandanski 2800, Blagoevgrad, Bulgaria.

We are committed to ensuring customer satisfaction. However, due to the digital nature of our products, specific refund conditions apply.

1. Digital Products – No Automatic Refund

Our products are digital downloadable files, and by EU law and best practice, they are non-refundable once accessed or downloaded, unless the product is defective or not as described.

You are not eligible for a refund if:

  • You have downloaded or accessed the product

  • You no longer need the product or bought it by mistake

  • You expected features not included in the product description

2. Eligibility for Refund

You may be eligible for a refund only if all of the following conditions are met:

  • The product has not been downloaded, accessed, or used

  • The refund request is made within 14 calendar days of purchase

  • You provide a clear and valid reason for the refund request

To request a refund, please contact us at support@the-webly.com with:

  • Your order number

  • The email address used for purchase

  • A description of the issue or reason for your request

We reserve the right to approve or decline refund requests at our sole discretion.

3. Technical Issues

If you experience a technical problem (e.g., a corrupted file or error), please:

  • Contact our support team within 7 days of encountering the issue

  • Provide sufficient detail so we can replicate the issue

If we confirm the problem and are unable to resolve it or offer a suitable replacement, a full refund may be issued.

4. Chargebacks and Abuse

Filing a chargeback without contacting us first to resolve an issue is considered a violation of this policy and may result in:

  • Immediate termination of access to your purchased products

  • Permanent ban from future purchases

We report fraudulent chargebacks to relevant payment processors and legal authorities.

5. EU Right of Withdrawal (Limited)

Under the EU Consumer Rights Directive, the right of withdrawal does not apply to digital content once download or streaming has begun, provided that:

  • The consumer has given express consent to immediate delivery

  • The consumer acknowledged they lose the right of withdrawal

By completing a purchase on our website, you expressly agree to waive your right of withdrawal once the download begins.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us:

📧 Email: support@the-webly.com
🏢 Address: 2 Bulgaria Street, Sandanski 2800, Blagoevgrad, Bulgaria